Registrar Corp Online Training Help Center
Basic Videos
A Quick Tour of Your Training Account (How to login and get started)
- View in SPANISH - Una recorrida rápida de su cuenta
- View in ITALIAN - Un rapid tour del tuo profilo
- View in FRENCH - Un tur de votre compte
- View in PORTUGUESE Um tour rápido pela sua conta
- View in BAHASA INDONESIA
- View in CHINESE View in CHINESE - 快速 浏览您的账户
How to Assign Training to Others (How to assign training when you have purchased for someone else, or purchased multiple seats of a course)
How to Access Completion Reports (How to track employee training and access their certificates)
Employee Training (Employee View) (What users see when they login)
Premium or Corporate Training Package (How to assign training when you have purchased for someone else, or purchased multiple seats of a course)
Contacting the Online Training Department
- STARTING A LIVE CHAT SESSION: During our office hours, start a chat through our site or MyFDA account for live help. Outside our business hours, you can submit a form at the end of this page and we'll reach out for further assistance, or to schedule a live help call.
- OUR OFFICE HOURS: Monday-Friday 7AM to 6PM EST
- EMAIL: [email protected]
- PHONE NUMBER: 1+757-224-0177 (Option 5)
See common troubleshooting tutorials below.
Technical Requirements
To ensure the best online training experience, please be sure to read the following BEFORE beginning your training.
- - You must have reliable access to a PC or Mac computer, as well as reliable internet access throughout the duration of the course.
- - Due to the nature of the content of our courses, some devices and browsers are not supported (see below), therefore we will not be able to assist you with issues you encounter in those devices or browsers.
- - Courses are 100% online. To make the most of what each course offers we strongly encourage you to have, at the very least, basic computer and Web navigation skills.
- - Some courses include downloadable manuals, templates, certificates and other documents in various formats. We encourage access to a printer (optional), and the ability to open the following formats:
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Computer
Systems
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- - For PC computers: the latest version of the Windows 10 operating system
- - For Macintosh computers: OS X v10.10 and newer
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Devices
Supported
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- - Laptop
- - Desktop
- - MOBILE AND TABLET DEVICES ARE NOT SUPPORTED
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Browsers Supported
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- - Google Chrome (preferred)
- - Mozilla Firefox
- - Microsoft Edge
- - Apple Safari
- - INTERNET EXPLORER IS NOT SUPPORTED
*Please make sure your devices and your browsers are as up to date as possible.
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Other
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- - Make sure you disable pop-ups for cloud.scorm.com and training.registrarcorp.com
- - Make sure you enable cookies for cloud.scorm.com and training.registrarcorp.com
- - Be sure to have a proper audio set-up (headphones or speaker) for trainings that contain video
- - Screen Resolution: Courses are best viewed at a screen resolution setting of 1280X768 or higher.
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Frequently Asked Questions
Where is my training course?
After you purchase a training course (whether it’s for you or someone else), you’ll find it in your Registrar Corp myFDA account. An email with your login credentials will be automatically sent after you create your account.
To find your training after purchase, begin by logging into the myFDA account used to PURCHASE the course. If you have forgotten your login credentials, you can use the “I forgot my User ID or Password” function to recover your information.
*Note: BOTH the User ID and Password fields are case sensitive.
(Please email [email protected] if you are unable to recover your login credentials.)
This is your myFDA dashboard. Click on the "Online Training", section.
Under Files & Training, you'll see courses your purchased for yourself, or those that have been assigned to you.
How do I assign courses to others?
After you purchase a training course (whether it’s for you or someone else), you’ll initially find it in the Registrar Corp myFDA account used to PURCHASE the course. An email with your login credentials will be automatically sent after you create your account.
To assign a training after purchase, begin by logging into the myFDA account used to PURCHASE the course. If you have forgotten your login credentials, you can use the “I forgot my User ID or Password” function to recover your information.
*Note: BOTH the User ID and Password fields are case sensitive.
This is your myFDA dashboard. Click on the "Online Training", section.
In your Online Training page, find the "Course Tokens" tab at the top (circled in red on the image to the left).
Here is where you'll find all courses you have purchased for others (see reference image to the left).
Find the course you are looking to assign, then to the right you'll see how many "tokens" you have to assign.
To begin assigning a single course, find and click the "Details" link to the right.
If you are looking to assign courses in bulk, follow the "How to Assign Training to Others" tutorials, or contact us for help.
*Note: Please verify you have tokens available to be able to assign them.
Here's what you'll see when you click on more details.
Click on "Assign Single Token".
In this pop up, select one of two options:
- Provide an email address for the user: Use this option if the person taking the training does NOT have a myFDA account.
- Assign to user in this account: Use this option if the person taking the training has a myFDA account under your company.
If you provide an email address for the user, the information you enter will be used by the system to automatically create a myFDA account. An automatic email with login credentials will be sent out by our system. Please make sure you use a currently active email address, and also use the name to be displayed on the certificate.
If you assign to an existing user, they will receive notification that their training has been assigned.
After assigning the person to take the training, click the "Submit" button, and you're done!
You can verify the training appears in the assigned account. If you have assigned a training but cannot see it in the designated user's account, please reach out to us for assistance.
Common Troubleshooting Instructions
Still can’t find an answer, or having trouble with a specific item in your course? Submit a ticket below and we will get back to within 24 hours.